Privacy Information
Privacy Policy
This Privacy Policy applies to the Leduc Physio website. The Leduc Physio website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that Leduc Physio is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit.
We believe that transparency is the key to any healthy relationship. At Leduc Physio, we understand you are trusting us with information that is important to you, and we want to be transparent about how we use it.
Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.
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This Privacy Policy does not protect you when you send content, questions or ideas to Leduc Physio via email. If you want to keep information private or proprietary, do not send them in an email.
COLLECTED INFORMATION & HOW IT'S USED
Information Collected Through Website Forms
We collect the following information when you submit a form on the Leduc Physio website:
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First and last name
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Email address
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Phone number
This information is used to respond to your inquiry, schedule appointments, provide requested services, and communicate with you regarding your interactions with our clinic.
By providing your phone number, you consent to receive phone calls or text messages from Leduc Physio regarding appointments, scheduling, clinic updates, and other administrative matters related to the services you have requested.
Personal health information collected during the provision of physiotherapy services is managed in accordance with Alberta's Health Information Act (HIA) and other applicable privacy legislation.
Email Communications
If you choose to subscribe to our newsletter, blog, or other marketing communications, you may receive educational content, clinic news, announcements, and occasional promotional information by email.
These communications are general in nature and will not contain your personal health information.
You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in the email.
SMS/Text Messaging Policy
By providing your mobile phone number, you consent to receive text messages from Leduc Physio regarding:
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Appointment reminders
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Appointment confirmations or changes
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Office notifications
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Follow-up communications related to services you have received
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Other administrative communications
If you have separately consented to receive marketing communications, we may occasionally send promotional or educational messages as permitted by law.
Message frequency may vary. Standard message and data rates may apply based on your mobile service plan.
You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact our office directly.
Your consent to receive text messages is not a condition of receiving healthcare services.
We do not sell, rent, or disclose mobile phone numbers or SMS opt-in information to third parties for marketing purposes.
Information Collected Automatically
Like many websites, Leduc Physio automatically collects certain technical and website usage information.
Device Information
We may collect information such as your IP address, browser type, device type, operating system, and the date and time you access our website.
Website Usage Information
We may collect information about how visitors use our website, including pages visited, links clicked, and other website activity. This information helps us improve our website and better understand how visitors interact with our content.
We may also collect information about email engagement, such as whether an email was opened or a link was clicked. This information is used to evaluate and improve our communications and website performance.
Analytics & Advertising Services Provided by Others
Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website includes aggregated and anonymized data about your location, device type, screen resolution, browser version, and other non-personal information. Such information will be transmitted to and stored within Google’s Data Centers. Please note that while Google uses your IP address to collect this information, your IP address and any other personally identifiable information are not stored.
The information Google retains is used to evaluate the use of our website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Further information may be obtained by visiting Google’s privacy policy.
Opting Out
You can opt out of Google Analytics using a browser plugin such as Google Analytics Opt-out Browser Add-on.
We use this information to conduct research and analysis to better understand how visitors are using the Leduc Physio website, so that we can improve our website experience. From time to time, Leduc Physio or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.
Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by Leduc Physio and its operations contractors and will never be given or sold to a third party.
Our website is hosted by Wix.com. Information submitted through our website may be stored or processed by Wix and its service providers in Canada, the United States, Israel, or other jurisdictions where they operate. Wix employs security and privacy safeguards designed to protect personal information and comply with applicable privacy requirements.
Website Hosting
Information Security
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our website services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact our office.
